STUDIO POLICIES

INSTRUCTOR APPROVAL

To ensure your safety and progress, Instructor approval is required before joining Reformer classes. This approval is based on your ability to perform exercises in the Intro to Reformer class with relative ease, good form, and without a lot of explanation or guidance. Typically, we require 4 to 10 Intro to Reformer classes before progressing to Reformer classes in order to fully learn, comprehend, and apply the foundational movements necessary for faster paced Reformer classes. If you have any questions or concerns, please feel free to reach out to us at hello@mainepilates.com.

HEALTH HISTORY FORM

Please ensure that your Health History Form is up to date with any new injuries or sensitivities so your instructor can be best prepared to assist you during class. Please email hello@mainepilates.com for assistance with your form or any questions.

CANCELLATIONS

  • How to Cancel

    Log into your account or the Maine Pilates app (Apple App or Google Play.).

  • Deadline to Cancel

    You must cancel at least 12 hours prior to your scheduled class to avoid a fee. For private lessons, cancellations must be made 24 hours prior to the scheduled lesson.

  • Late Cancellation Fee

    You will be charged a fee of $10+ tax if you cancel with less than 12 hours notice. Please note that rescheduling outside of the cancellation window is considered a late cancellation.

    Unlimited Monthly Members will be charged a fee of $15+ tax for cancellations less than 12 hours prior to class.

  • No Shows

    If you do not cancel and you do not show up to your scheduled class without notifying the studio beforehand, you will be charged a fee of $15.00+ tax and lose your class credit.

    Unlimited Monthly Members will be charged a fee of $20+ tax and lose the credit for the day for a No Show.

    Canceling within the window allows us to maintain our affordable rates and schedule of personalized classes, which is really important to us. Thank you for supporting this policy and canceling your attendance as soon as possible.

MEMBERSHIPS

A 2-month commitment is required for 4/8/12 class memberships and a 3-month commitment for unlimited.

Once the minimum monthly commitment has been met, 21 days notice is required by email, in person, or over the phone to cancel a membership. The cancellation will take effect at the end of the current billing cycle, and no further charges will be incurred beyond the notice period.

Rollover Credits:

  • 4 classes - 2 unused classes can roll over to the next month

  • 8 classes - 4 unused classes can roll over to the next month

  • 12 classes - 6 unused classes can roll over to the next month

  • Unlimited - no credits roll over to the next month

Additional Perks:

  • Members can bring guests to class using top up prices

  • Automatic billing each month

  • One free guest pass per month for unlimited memberships

REFUNDS

There are no refunds on any purchases at any time. All payments made for monthly memberships are non-refundable. This includes, but is not limited to, payments for unused services, early termination of the membership, or any other reason. Contact hello@mainepilates.com with any questions.

INCLEMENT WEATHER

We want you to be safe. If you need to, please cancel your attendance and switch to an online class. Weather conditions can be unpredictable. We reserve the right to cancel or switch modalities (online vs. on site) for a class up to an hour before the start time. If we cancel classes, you will receive an email and text and your class credit will automatically be refunded to your account. 

LATE ARRIVALS

Please do your best to find parking and arrive to class 5-10 minutes early. While we recognize sometimes things don't always go according to plan, you may enter class up to 5 minutes late if there is no waitlist. However, we will release your spot to the first person on the waitlist at the start of class if you are not present.

SCHEDULE AND RESERVATIONS

Classes are available to book 14 days in advance. Classes and Instructors are subject to change. To receive news and updates, subscribe to our newsletter (add hello@mainepilates.com to your contact list to avoid losing our emails in spam).

Monthly Members get first dibs on reserving classes up to a month in advance.

WAITLIST

A waitlist is available if a class is full. If a spot becomes available up to an hour before class, a text and email will be sent to everyone on the waitlist. You will be automatically booked if you are next on the waitlist. If you are no longer available, be sure to remove yourself from the waitlist to avoid cancellation and No Show fees.

FOOTWEAR

No shoes or non-grip socks allowed in any of our studios. There are shoe storage stations upon entry for your convenience. Our floors are too slippery for non-grip socks, so for your safety, please wear grippy socks or bare feet while in the studio. Grippy socks are available for purchase in studio and online.

SCENT-FREE SPACE

We love scents and perfumes but to respect everyone’s sensitivities, please refrain from wearing any scented perfumes or lotions.